Question 1

What is Gate + Gather?

Accepted Answer

Gate + Gather is a simple selling platform for independent growers. Your Gate gives you one place to show what you have available, take orders, manage stock and tell customers how they can pay or collect. You bring your customers. We make them easier to serve.

Question 2

Is Gate + Gather a marketplace?

Accepted Answer

No. Your Gate is your own seller storefront and your customers remain your customers. You can share your Gate anywhere you already sell or promote your plants — Instagram, Facebook, Facebook Marketplace, your existing website, email, markets, roadside signage or simply by sending someone the link.

Question 3

Do I need a website?

Accepted Answer

No. Your Gate gives you a simple online storefront with its own shareable address, for example: gateandgather.co.nz/g/petalpower If you already have a website, you can simply link your Gate from it.

Question 4

Can I use Gate + Gather if I already have a website?

Accepted Answer

Definitely. Your existing website can continue doing everything it already does. Simply add a button such as  Shop what's available  or  Shop our Gate  and link it directly to your Gate. You don't need to rebuild your website or add a full ecommerce system.

Question 5

I currently sell through Facebook or Instagram. Can I still use Gate + Gather?

Accepted Answer

Absolutely. You don't need to stop using the places where your customers already find you. Instead of managing orders through comments and messages, you can direct customers to your Gate to see what's currently available and place their order. For example, you might add your Gate to your Instagram bio, Facebook page, Marketplace listings or existing website. Your audience stays where it is. Your Gate gives them somewhere simple to buy.

Question 6

How do I move my existing customers to my Gate?

Accepted Answer

We'll give you simple guides to help. You can: add your Gate to your Instagram bio add or update the button on your Facebook page link it from your existing website include it in Facebook Marketplace listings share it in posts and stories send the link directly to existing customers add a QR code to your market table, nursery, roadside stall or signage You don't need to change everything at once. Your Gate can work alongside the way you already sell.

Question 7

Do customers need an account?

Accepted Answer

No. Customers can browse your available products and place an order without creating a Gate + Gather account. We want buying from a Gate to be as simple as possible.

Question 8

Can I sell at markets as well as through my Gate?

Accepted Answer

Yes. Gate + Gather is designed to work alongside the way you already sell. If you sell products in person, you can quickly adjust the quantity available in your Gate so your online stock remains accurate. You can also put a QR code on your market table so customers can find your Gate later.

Question 9

How do I add something for sale?

Accepted Answer

Start with four things: Photo. Name. Price. Quantity. That's enough to list a product. You can add more information if you want to, but you shouldn't have to complete a complicated product form just to sell six kōwhai.

Question 10

Can I choose how customers pay?

Accepted Answer

Yes. When you set up your Gate, you choose which payment methods you want to accept. Depending on the options available to your Gate, this may include online payment, cash or payment on pickup. You can choose to accept online payments only, offline payments only, or offer customers a choice. Customers will only see the payment options you have enabled.

Question 11

What happens to my stock when someone orders?

Accepted Answer

Gate + Gather keeps your available stock up to date as orders are placed. If you have six plants available and a customer orders four, your Gate will show two remaining. For orders paid online, payment and stock management happen together. For orders being paid on pickup, the ordered stock is reserved so it isn't accidentally sold twice.

Question 12

Can customers pick up their order?

Accepted Answer

Yes. When you set up your Gate, you choose how customers can receive their orders. You may offer: Pickup Local delivery or drop-off Both You set the relevant location, availability, instructions and any delivery charges. Customers see the options you've chosen when ordering.

Question 13

Do I have to show my home address publicly?

Accepted Answer

No. Your Gate can show your general area without publishing a private residential pickup address to everyone browsing. Detailed collection information can be provided to customers as part of the order and collection process.

Question 14

What happens when something sells out?

Accepted Answer

A sold-out product doesn't necessarily disappear. Where enabled, customers can choose  Notify me when available . That gives you useful information about what people are waiting for and gives interested customers a way to hear when you have more available — without repeatedly messaging you.

Question 15

What if I only sell during part of the year?

Accepted Answer

That's fine. You can  Close my Gate for now  when you're not selling and reopen it when you're ready. You shouldn't need to rebuild your Gate every season.

Question 16

Does Gate + Gather take a percentage of my sales?

Accepted Answer

No. Gate + Gather is designed around a subscription rather than taking a commission from every sale. If you use online card payments, normal payment-processing fees may still apply. Full pricing and payment-processing costs will always be shown clearly.

Question 17

How many products can I sell?

Accepted Answer

Gate + Gather is designed for independent sellers with relatively small, changing inventories rather than enormous ecommerce catalogues. Different plans will support different numbers of active products, so you can choose the level that suits the size of your Gate. Full plan limits and pricing will be available before you subscribe.

Question 18

Who is responsible for the products sold through a Gate?

Accepted Answer

Each Gate is operated by its independent seller. Gate + Gather provides the technology that allows sellers to display products, receive orders and manage sales. The seller is responsible for the products they list and sell, including their descriptions, pricing, availability, fulfilment and applicable legal or regulatory requirements. Full details will be contained in the Gate + Gather Terms of Service.

Question 19

Is my Gate mine?

Accepted Answer

Your Gate represents your business, your products and your customers. Gate + Gather provides the selling platform underneath it. Your business name, photography and products remain front and centre. Your Gate. Your customers. Not a marketplace.

Frequently asked.

The basics

Bringing your customers

Running your Gate

Pricing and ownership

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