Seller Policy

Gate + Gather is built for independent growers selling plants and related products to their communities. Our aim is a marketplace-free, calm way for a home propagator, a lifestyle-block grower or a small nursery to open a straightforward online storefront — a Gate — and get on with selling what they grow.

This Seller Policy sits alongside our Terms of Service, What can be sold, Payments, cancellations & refunds, Moderation & takedowns and Privacy Policy. Read together, these documents describe what a Gate + Gather seller commits to when they open a Gate.

We ask sellers to keep it simple:

Only list products that you are legally allowed to possess, grow, propagate and sell in New Zealand. If you're unsure whether something can be sold or propagated here, don't list it until you've checked with the appropriate authority (for plants and biosecurity, that's usually the Ministry for Primary Industries).

Sellers are responsible for any registrations, permits or council approvals that apply to their business — for example, food-safety requirements, home-based-business consents, or biosecurity permits for particular plant material.

Photos, names, descriptions, quantities, pot sizes, condition and availability should accurately represent what your customer will receive. If a plant has recently been divided, cut back, or is dormant, say so. If a photo is illustrative rather than of the exact plant on the way out the gate, note that too.

Prices are your call, but they must be genuine, clearly displayed and not misleading. Don't inflate a price to run a fake "sale". Don't hide fulfilment costs — where you charge for delivery, that number lives in your Gate's delivery settings so customers see it at checkout.

If you also sell through markets, roadside stalls, Facebook or Instagram, update your Gate promptly when stock changes. The Gate + Gather quantity stepper is designed to take five seconds — a tap per unit sold. Keeping numbers current is the single most important thing you can do to keep customers happy and orders honest.

Honour confirmed orders and the pickup, delivery and payment arrangements shown on your Gate. Communicate early if something changes — a delayed pickup window, a plant that turned out to be smaller than expected, a delivery that will run a day late. Buyers are almost always understanding when a grower gets in touch; they lose faith fast when nothing arrives and nothing is said.

Buyers and sellers should communicate respectfully and act in good faith. Gate + Gather is built for real, local relationships between growers and their communities — not for adversarial marketplace behaviour.

By opening your Gate, you confirm that the products you list are legal to sell, accurately described and permitted under the Gate + Gather Seller Policy, Terms of Service, and What can be sold rules.