Payments, cancellations & refunds

Each seller chooses the payment methods available on their Gate.

These may include:

• Online payment
• Pay on pickup
• Cash
• Other supported methods

Customers only see methods enabled by that seller.

When an order reserves or purchases stock, the available quantity is reduced so another customer cannot purchase the same stock.

Where online payment is required, the order is confirmed once payment is successfully completed.

Where a seller allows payment on pickup, placing an order reserves the stock.

The seller records payment when it is received.

Where an order is cancelled before fulfilment, reserved stock should normally return to available inventory.

Individual sellers may establish reasonable collection and cancellation arrangements, provided these are clearly communicated to customers and comply with NZ law.

A seller remains responsible for refunds, replacements and remedies relating to products they sell.

Nothing in a seller's Gate terms or Gate + Gather's platform terms should attempt to remove rights customers have under applicable NZ consumer law.